Refund policy

Returns & Refunds

Sometimes an item isn't right for you, and you would like to return it for a refund. We understand this, so we've made our returns process simple. There are some products that have restrictions or may not be returnable - our Returns Policy does not affect your statutory rights.

• Returning an unwanted item:

We ask that you take good care of the item while in your possession. This means that you can examine the item as you would in a shop, but please do not open the item, start using, assembling or inputting any personal data or software. All unwanted returns should be in their original condition and packaging, including all the original accessories and leaflets provided. If the item was purchased as a part of a bundle, you must return all items that were a part of the bundle.

You can return an unwanted item within 30 days of receiving it, as long as it is still in its original condition. If you request a return for an item during the above time frame but you can't return it to us for some reason, please get in touch – please note, any refund will be at our discretion.

• Returning a faulty or defective item:

If you believe there is a fault or defect with your item, you can return it within 30 days of receiving it for a refund. All returns are tested by our technical team to verify the error or defect reported before any refunds can be processed.

If the item is found not faulty or defective, your return may be rejected.

• Returning an incorrect or damaged item:

Sometimes we make mistakes, the wrong item is posted, in poor condition or arrives damaged. It is vital that you let us know within 2 days of receiving it by sending us images of the item received, along with any other information requested by our team.

• Returning leaking and hazardous items:

If you have received an item containing liquids that are leaking, damaged or considered hazardous, please let us know as soon as this has been discovered. We will let you know how to safely dispose of the item and process your refund.

Returns we can't accept

• Hygiene and consumable items:

Some items can’t be returned like headphones or ink once opened or used. It is important that you check the item description before you order or open the item and remove the original wrapping/seal. For hygiene reasons, certain items cannot be returned once the seals have been removed.

• Digital storage, downloads, subscriptions and games:

We’re unable to accept returns for games, digital storage (E.g. SSD, HDD, SD), downloads or subscriptions once activated, opened or used.

• After 14 days of accepting a return:

Please return products to us as soon as possible once the return is accepted. Failure to return an item within 14 days of acceptance may result in us rejecting the return.

• After 30 days of receiving your items:

We don't accept returns for unwanted items after the above returns period.

If your item presents a fault after 30 days of receiving it, we will arrange to repair or replace the product where possible. If you notify us of a faulty product after six months, you may be asked for additional evidence before we can continue with a claim.

It is vital that you have your order receipt and serial number (if applicable) when logging a manufacturer warranty claim. You can contact the manufacturer directly to register your warranty claim, alternatively, if you have any questions or need help, please contact us.

Refunds

Once the item has been returned, assessed and verified, we'll process your refund.

Refunds may take up to 10 days for the funds to appear in your account. Please note that if you return products that do not meet, or are outside our returns policy, we may be unable to process a full refund.

Where we arrange return delivery, a charge of at least £3.99 will be deducted from the refund amount for unwanted items.

We will reduce the amount of the refund up to 50%, or reject the return in full, if any of the following apply:

The item or the packaging has been opened, damaged, or handled excessively
If the condition does not meet our quality requirements (eg. cosmetic defects, wear)
If the item is incomplete (not as sold, missing parts or accessories).
Please note returns that are not accompanied by an authorisation number will be rejected. Your returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged.

Please note: once a returned item has been processed by our returns team, we can't send it back to you.

Rejected Returns

Returns may be rejected if any of the above terms are not followed, or an item meets our policy for rejection. Rejected returns may be disposed of. You should contact us immediately if a return is rejected, and you may need to organise collection of the product from us.